FAQ

Austin Water & Fire Damage Restoration

At First Response Restoration, we get you back to where you belong. With more than 15 years of experience, we are sure to be able to provide you with an excellent solution to whatever damage you may be facing. Our most popular services include our Austin water damage restoration, fire and smoke restoration, and mold and mildew removal. We serve the surrounding communities, including Lakeway, Georgetown, and Kyle. For your convenience, we have answered three of the most frequently asked questions.

Do I need to move my furniture and belongings while restoration is being done on my home?

Depending on the extent of the damage, you may need to move your personal belongings from the area in which we are working. When we perform repairs on flooring, we remove all furniture in order to access the entire area. However, if your furniture is damaged by smoke, we may recommend you treat it as well as the rest of the room. We can advise you as to the best method for your particular situation.

What should I do if my home floods?

The first step is to make sure all occupants are safely away from any danger that the flood may bring. This may require evacuation from your home, until safety precautions are taken to reinforce any compromised structural areas. Then, it is always a good idea to notify your home insurance about the flood. Often, flood and fire damage is covered by your home insurance policies. We can help you understand your options when it comes to working with your insurance when you contact our emergency service team. After this, our team can then advise you about the next best step to take towards restoration for your home or business.

I think I have mold in my home. What can I do about it?

In the event of mold or mildew, it is important to act immediately to remove the threat from your home before it compromises your family’s health. Mold can cause severe respiratory problems and diseases, so it is important to take mold sightings very seriously. We conduct a thorough inspection of your home, unearthing any hidden areas where mold may be growing, and then develop a plan for intervention.

For answers to all your home restoration questions, contact our office today at (512) 693-4500.